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Privacy Policy

Privacy Policy

This Privacy Policy explains how Explore Ljubljana processes personal data in connection with its website, inquiries, bookings, and guided culinary and market tour services.

Terms of Service Contact
Use of information
Handled under this policy framework
User rights
Requests and access options are described below
Support channel
Contact
Processing category

Why We Use Data

We use personal data to respond to inquiries, arrange dates and group details, collect dietary information, confirm venue availability, coordinate routes and tastings, process payments, manage meeting-point check-ins, deliver guided experiences, maintain records, handle customer support, and meet legal, accounting, and security obligations.

Processing is tied to booking, delivery, administration, and compliance needs.
Third-party sharing

Service Providers and Partners

We may share personal data with service providers that support website hosting, communications, booking administration, payment processing, or record keeping. Where a tasting venue, guide, or other operational partner needs information to confirm a booking or deliver part of the experience, we share only the details necessary for that purpose and subject to appropriate confidentiality and data-handling obligations.

Operational partners receive only the information needed for their role.
Disclosure framework

Legal Disclosure

We may disclose personal data when required to comply with law, a valid legal process, or a binding request from a public authority. We may also share information where needed to establish, exercise, or defend legal claims, or to protect our rights and the safety of others.

Legal disclosure is limited to what is necessary and proportionate.

Contact Details

Email contact
[email protected]
Telephone
+386 31 038 026
Postal address
Trg republike 1, 1000 Ljubljana
Privacy contact
[email protected]

Use the contact details below for privacy questions and rights requests.

Contact Page
GDPR
Regulation

GDPR Overview

When GDPR applies, we process personal data on a lawful basis such as performance of a contract, steps taken before entering into a contract, legal obligation, legitimate interests, or consent where required. We apply data minimisation and process only what is reasonably needed for booking, delivery, administration, and compliance.

Regulation
Where GDPR applies, it governs our processing of personal data of individuals in the European Economic Area.
Regulation General Data Protection Regulation (GDPR) - EUR-Lex
Supervisory Authority Information Commissioner of the Republic of Slovenia
This section is relevant to users whose data is protected by GDPR.
Your data, handled with care

GDPR Rights

Where GDPR applies, you may have rights to access, rectify, erase, restrict, or object to processing, and to request data portability in appropriate cases. If processing is based on consent, you may withdraw consent for future processing without affecting prior lawful processing.

GDPR rights are available subject to the conditions and limits set by law.
Data category

Data We Collect

We may process identification and contact details, booking and payment information, group size, preferred dates, dietary information, language preference, meeting-point details, and communication records. Where needed for the service, we may also process information you provide about accessibility needs or route suitability so we can confirm whether a requested experience can be arranged.

The data collected depends on booking, inquiry, and tour participation steps.
Collection source

How We Receive Data

We receive data from website forms, email, phone calls, and direct messages related to consultation requests, booking arrangements, dietary details, and payment confirmation. We may also generate limited operational data from our own records, such as booking status, route confirmation notes, and service correspondence.

Most information comes directly from the person making the request or booking.
Cookie type

Cookie Categories

The site may use essential cookies for core functions, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. If any non-essential cookies are used, they are limited to ordinary website operation and measurement rather than intrusive profiling.

We use only standard cookie categories for operation, preferences, and analytics where enabled.
User control

Cookie Controls

You can manage cookies through your browser settings and, where available, through the cookie notice on the site. Essential cookies may remain active because they are needed for basic site functions, security, and form handling. Disabling certain cookies may affect site performance or some features.

Browser settings and consent tools may limit non-essential cookies.
User Rights

Your Rights

Depending on your location and the applicable law, you may have rights relating to your personal data, including access, correction, deletion, restriction, objection, and portability. Some requests may be limited where we must retain information for legal, contractual, or security reasons.

Available rights may differ depending on the legal basis and the type of data involved.
Requests

How to Make a Request

To exercise a privacy right, send a clear request using the contact details in this policy and describe the data or processing activity concerned. We may ask for information needed to confirm your identity and to understand the scope of the request before responding.

We may need to verify identity before acting on a request.
Data Retention

Retention

We keep personal data only for as long as needed for booking administration, service delivery, accounting, dispute handling, and legal compliance. When data is no longer required, we delete it or anonymise it unless a longer retention period is required by law.

Retention depends on the purpose for which the data was collected and any legal duty to keep records.
Policy Updates

Policy Changes

The updated version will apply from the date it is published unless a different effective date is stated. We may also provide a separate notice when a change materially affects how personal data is handled.

We may revise this notice when our processing practices or legal obligations change.